Last Updated: October 22, 2025
At Sriracha Revolver Hot Sauce Inc., we take pride in crafting small-batch, authentically delicious hot sauces, and we stand by their quality. Due to the perishable and personal nature of our products, our return policy is designed to be fair to our customers while operating a sustainable small business. Please read the following policy carefully before making a purchase.
Our General Policy: No Returns for Change of Mind
Because our products are consumable food items, we do not accept returns or provide refunds simply because you changed your mind, found a sauce too hot or too mild, or disliked a flavour. We encourage customers to read product descriptions carefully before purchasing.
Damaged or Defective Products
Your satisfaction and safety are our top priorities. We will gladly replace any product that is defective or damaged in transit.
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Damaged Glass Bottles: Our sauces are packaged in glass and shipped with care. In the rare event that your order arrives with a broken or leaking bottle, please follow these steps:
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Contact us within 48 hours of receiving your delivery.
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Use the contact form on our website and provide your order number and tracking information.
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Include clear photographs of the damaged product and the packaging.
Upon verification, we will ship a replacement for the damaged item(s) at no extra cost to you. -
Defective Product: If you believe a product is defective (for example, if the seal is broken upon arrival or the product appears spoiled), please contact us immediately with the details and photos. We will review each case individually and, if a defect is confirmed, we will provide a replacement or a full refund.
Incorrect Orders
We strive for 100% accuracy. If you receive an item you did not order, please contact us within 7 days of receipt. We will arrange for the return of the unopened, incorrect product and ship you the correct one as soon as possible.
Refund Process (For Eligible Cases)
If your situation qualifies for a refund under this policy (e.g., a defective product that cannot be replaced), we will process the refund to your original method of payment. Please allow 5-10 business days for the refund to appear in your account after it is processed.
Contact Us
For any questions regarding returns or to initiate a claim for a damaged or defective product, please contact us at:
Sriracha Revolver Hot Sauce Inc.
hello@sriracharevolver.com
